Ordering

We will send you a confirmation email once your card has been authorized. Please review your email confirmation - all details will be assumed confirmed unless we are contacted within 24 hours.  We do not accept returns on personalized goods, so if there is a mistake, we need to be notified within 24 hours.  Please email us at hey@theyheygang.com with any changes or corrections.  We will accept exchanges on non-customized full price items, but All sale orders are final.  

Shipping

We try to ship orders within 3-5 business days, but please note that we’re currently experiencing a high volume of orders, ship times may be longer than usual. Please also note that some deliveries are taking a little longer than usual. IF you choose to personalize your goodies your items will ship within 2 weeks of your order confirmation.  We try to get your orders out as soon as possible.  If you are in a rush, please give us a shout, and we will try our best to accommodate your request!  Please note that we do not ship on weekends or holidays.  

Regular domestic orders are shipped via USPS Priority : $8 flat-rate for all U.S. orders under $150, free standard shipping for orders over $150. 

Unfortunately, once an order is received by USPS as delivered we cannot be responsible for replacing it if it is missing or stolen. If you would like to request a signature required delivery, please email us after you place your order.

International Shipping

For all orders shipping outside of the US we use DHL.    The customer is also responsible for any taxes or customs duties incurred. Unfortunately, we are unable to mark merchandise as "gift" or "no commercial value". All international orders are considered final sale once shipped and are therefore ineligible for refund or exchange.

  • DHL - $35

Gifts

If you are purchasing a gift, but unsure of the right size and worried about personalizing the wrong item or with the wrong words, we have have a few tips and options to help you out!

  1. Please remember our sizing is designed with room to grow, but when in doubt, definitely size up.  Every piece looks super cute baggy, and kiddos are growing so fast they will eventually fit into the garment, and it is always nice to have exciting pieces waiting for them when they hit their next growth spurt!
  2. Still not sure?  Feel free to give us a shout, we're happy to talk through the sizing with you.  hey@theheygang.com
  3. Personalizing fears?  You can purchase a personalization gift card for $20 (this includes return shipping) and we can include with the gift.  The receiver can then choose what they would like their garment to say, and make sure that they have the correct size.  We will also include a prepaid shipping envelope, and a card for them to fill out all of their info.   They can just pop the item back into the mail easy peasy!  

Gift wrap??  We got you covered... Please just send us a note to hey@theheygang.com with your order number included, and if there is a gift message - we can hand write it for you :)