We will send you a confirmation email once your card has been authorized. Please review your email confirmation - all details will be assumed confirmed unless we are contacted within 24 hours. We do not accept returns on personalized goods, so if there is a mistake, we need to be notified within 24 hours. Please email us at email@example.com with any changes or corrections.
Orders are shipped within 2-3 business days unless you choose to personalize your goodies. Personalized items will ship within 2 weeks of your order confirmation. We try to get your orders out as soon as possible, If there is an unexpected delay, we will notify you via email. If you are in a rush, please give us a shout, and we will try our best to accommodate your request! Please note that we do not ship on weekends or holidays.
Regular domestic orders are shipped via USPS Priority: $8 flat-rate for all U.S. orders under $150, free standard shipping for orders over $150.
For all orders shipping outside of the US we use USPS Priority International. The customer will be responsible for any taxes or customs duties incurred. Unfortunately, we are unable to mark merchandise as "gift" or "no commercial value". All international orders are considered final sale once shipped and are therefore ineligible for refund or exchange.
All other countries $35
We are unable to accept returns for personalized items. Unless of course we did not personalize it exactly as you ordered it! If you would like to return your non personalized item, we will gladly accept a return of unused and unwashed merchandise within 14 days of the order. Please email us at firstname.lastname@example.org for return authorization and address. Please do not ship merchandise back prior to receiving a return authorization, we will not accept the return. Shipping is the responsibility of the customer.
If you have an item that you received as a gift that is NOT embroidered, we are happy to issue you a gift card for credit for another size or item, if this is the case, please contact us at email@example.com.
Do you offer wholesale?
We are not currently opening wholesale doors, but are open to meaningful partnerships and collaborations! If you have an idea, please reach out, we would love to hear about it! firstname.lastname@example.org